Multiplex faults have a 4 working hour response time. The DAB Mux is responsibility resides up to the create of the multiplex feed to the open world from the data centre. It is not responsible for the connectivity at each multiplex site, unless it has a management contract with The DAB Mux.
If you believe there is a multiplex fault under the responsibility of The DAB Mux, please complete this form: https://thedabmux.com/support/multiplex-faults/.
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